WHAT OUR CLIENTS SAY
Mike, I’d just like to take a moment to say thank you – you’ve been the one person through the buying process who we’ve consistently been able to rely on. In terms of professionalism, you’ve been responsive and helpful above and beyond what we could have hoped for, and extremely pleasant to work with as well.I can’t stress enough how your support has been crucial for us as first time buyers, understanding the process, and pushing it forwards when it’s stalled along the way. We will 100% be recommending you to any friends who go through house-buying in the coming months and years, and when it comes time to re-mortgage will look to get back in touch.
Thanks again Mike
Thank you very much for your help with the mortgage Richard – your service was extremely customer-focused and helpful, and took all the stress out of what could easily have been a tricky situation!
Richard assisted in helping us with the whole mortgage application process. From explaining our options and then sourcing and securing the best mortgage for us. Richard is informative, supportive , experienced and knowledgeable. He is a pleasure to work with.
Richard was the best point of call for any queries I’ve had throughout the process. Being a first-time buyer and overwhelmed from all the different terms when dealing with a mortgage, Richard was always 4-5 steps ahead of me giving great advice – making the entire process comfortably. Not only great advice, he had my best interests when making any and all decisions. I would highly recommend anyone else to use Richard. Absolutely nothing went wrong – Richard done everything he needed to ahead of schedule.
Thanks for all of your help Mike. I will be pointing anyone I know I know looking to buy or re-mortgage in your direction.
Mike, many thanks for your help, advice and efficiency in getting things done quickly and smoothly. Speak again in a few years!
Richard has been my mortgage adviser for a number of years now, & he’s also helped with arranging new insurance deals for me too. He helped find a mortgage for my residential property as well as a BTL mortgage and has subsequently helped find renewal deals over the years. He takes the time to explain clearly about clauses in contracts & he genuinely has the client’s best interests at heart, by making sure you are not over-insuring yourself, for example. I’m always confident that he’ll find the best mortgage deal for us when its time for us to renew.
Thoroughly recommend him!
From start to finish Richard was extremely helpful, knowledgeable and patient. He made sure to explain every step in the process with great detail and was open and honest when discussing my options. Any little issues in the process that occurred were resolved in a professional and efficient manner. Richard was always available to speak to and I couldn’t have asked for a better service.
Matt made what was a hassle and a pain a pleasure. He took all of our original messy paperwork and documents and sorted it out so we actually know what we had. Then Matt found better – improved financially and tax efficiently – solutions for us. Once I approved all, Matt sorted it all out and brought us back one simple folder with everything in it in one place. Exactly the sort of thing a busy person just will never get to do. Simply put, Matt made a bother-some but essential task easy and sorted out with MINIMUM input from me. Couldn’t recommend Matt highly enough.
A great quick and efficient personal service as always. Would confidently recommend to all. Thank you.
I was listed to and that really helped my adviser find me that best product for me. There were a couple of options suggested but it was an easy decision for me to make on which product to go with. I was kept in the loop throughout the whole process which was really important to me.
Matt has a very personal approach to exploring our needs and recommending appropriate products.
Alan was polite. He was not pushy and was patient.
Straight talking and not intimidated. I felt Matthew gave me good advice and was not pushy in the slightest.
As well as feedback we receive directly from our clients, we use an external feedback resource (Maze), who independently review our performance with our clients. Each client is asked a small serious of questions to rate their experience with us in a variety of areas that make up the client journey (from product understanding to budget). Each review is individually verified and below is a snapshot of the total feedback received for our company in the last 90 days (as of June 2019).